Refund policy

Refund & Exchange Policy

At ElSHAY ARTS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Refund Policy

We gladly accept any unworn, unwashed merchandise with original tags attached within 15 days of purchase for a refund or exchange.

Return Requirements

Items must be unworn, unwashed, and in their original condition with all tags attached.
Please include a copy of the invoice and mention the reason for returning the item(s).
Customers are responsible for returning merchandise via a traceable delivery service such as a courier or registered post at their own expense.
Delivery charges are non-refundable.
Refund requests will be processed within 7 business days after the returned products have been received and inspected.

All returns should be sent to our Consumer Returns Department.

For any questions regarding refunds, exchanges, or returns, please contact us:

Email: elshayarts@gmail.com
Phone: +92 339 0088465

How to Return or Exchange Your Item(s)

Step 1: Complete the Return Form

If you wish to return or exchange any item from your online order, please complete the Return Form and include it with your return shipment.

Step 2: Repack Your Merchandise

Please ensure that the item(s) you wish to return, along with the completed Return Form, are securely packed and included in your return shipment.

Step 3: Ship Your Return

Customers must return merchandise via a traceable delivery service, such as a courier or registered post, at their own expense to our designated return address.

Exchange Policy

1. Eligibility for Exchange

Items must be unworn, unwashed, and in their original packaging.
Exchange requests must be made within 7 days of delivery.

2. How to Request an Exchange

To initiate an exchange, please contact us at elshayarts@gmail.com with your order details and the reason for the exchange. Our team will guide you through the process and provide the return address.

3. Exchange Process

Once we receive the returned item, it will be inspected to ensure it meets our exchange requirements. If approved, the replacement item will be dispatched within 7 business days.

4. Shipping Costs for Exchanges

Customers are responsible for the shipping costs associated with returning items for exchange. However, if the exchange is required due to a defective product or an error on our part, ElSHAY ARTS will cover the return shipping charges.

5. Contact Us

If you have any questions or concerns regarding returns or exchanges, please contact us:

Email: elshayarts@gmail.com
Phone: +92 339 0088465

Thank you for shopping with ElSHAY ARTS. We appreciate your trust and look forward to serving you again.

Refund & Exchange Policy

At ElSHAY ARTS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Refund Policy

We gladly accept any unworn, unwashed merchandise with original tags attached within 15 days of purchase for a refund or exchange.

Return Requirements

Items must be unworn, unwashed, and in their original condition with all tags attached.
Please include a copy of the invoice and mention the reason for returning the item(s).
Customers are responsible for returning merchandise via a traceable delivery service such as a courier or registered post at their own expense.
Delivery charges are non-refundable.
Refund requests will be processed within 7 business days after the returned products have been received and inspected.

All returns should be sent to our Consumer Returns Department.

For any questions regarding refunds, exchanges, or returns, please contact us:

Email: elshayarts@gmail.com
Phone: +92 339 0088465

How to Return or Exchange Your Item(s)

Step 1: Complete the Return Form

If you wish to return or exchange any item from your online order, please complete the Return Form and include it with your return shipment.

Step 2: Repack Your Merchandise

Please ensure that the item(s) you wish to return, along with the completed Return Form, are securely packed and included in your return shipment.

Step 3: Ship Your Return

Customers must return merchandise via a traceable delivery service, such as a courier or registered post, at their own expense to our designated return address.

Exchange Policy

1. Eligibility for Exchange

Items must be unworn, unwashed, and in their original packaging.
Exchange requests must be made within 7 days of delivery.

2. How to Request an Exchange

3. Exchange Process

Once we receive the returned item, it will be inspected to ensure it meets our exchange requirements. If approved, the replacement item will be dispatched within 7 business days.